/HELP

FAQs

If a customer requests a reconnection or disconnection of their gas or electricity supply, they will see the charge for this additional service on the bill from their supplier as follows:

Service Type Excl VAT Inc VAT
Electricity
Reconnection Fee €70.00 €79.45
Disconnection Fee €70.00 €79.45
Installation of Night Storage Heating Meter €167.00 €189.55
Special Read Request €67.00 €76.05
Meter Change to Standard Meter €171.00 €194.09
Gas
Reconnection Fee €63.91 €72.54
Disconnection Fee €63.91 €72.54
Remove Service €94.73 €107.52
Special Read Request €17.04 €19.35
Meter Test €353.29 €401.05
In the event that you miss a scheduled appointment with a Gas Networks Ireland technician, Gas Networks Ireland will impose a penalty fee.
No Access €59.84 €67.91
Remove Service €19.99 €22.69
Special Read Request €5.46 €6.20

Property Button currently does not carry out commercial switchovers. We continually review this internally and it may change in the future, however, due to the manual process and lack of control by Property Button with the commercial departments of the suppliers we are not comfortable with the level of service we are forced to offer.

To get help with your commercial switchover please contact your supplier’s commercial department. You can do so by clicking on the relevant image below:

                                   

 

Gas and electricity readings go out of date after 3 days. Therefore the account may be set up on estimated reads which can cause the wrong closing bill from the previous account holder.

If the switch is a change of tenancy, 99% of the time it will be approved within 3 days. When there is a change of supply the switch can take up to 3 weeks. If the account registration is taking longer than expected, please contact Property Button support by logging into your portal and creating a case for the relevant switchover:

Opening a Tenant’s account on estimated reads can cause a Landlord or previous Tenant to have the wrong usage on their closing bill and be charged incorrectly by the supplier. To ensure correct readings Property Button advises you take a photo of the reading when there is a change in tenancy.

Property Button can backdate accounts as long as the switch goes to the same supplier. To request a backdate of an account, create a case on the relevant switchover or email our support team to advise that you need the account backdated and we can ensure that the switch will be sent to the correct supplier and backdated.

We can place the account into the landlord or new tenant’s name. Once the account has been established, we can organise an appointment for a technician to visit the property and reconnect the gas/electricity. ESB and Gas Networks Ireland require someone to be onsite with access to the property for all reconnections.

Upload the property switchover in your portal as normal. Let us know that the property has received a disconnection notice by creating a support case on the switchover in “My Switchovers”. We will ensure the switch is prioritized and contact the suppliers directly.

Yes, our sales team can organise a group account for you. A PDF bill will be sent detailing all the properties registered to that account. This will cut down on time spent cross-checking direct debits and bills. To request a group account, contact our sales team here.

If different reads appear on your Landlord’s or Tenants bill to what was provided, Property Button will try to resolve this with the relevant supplier. To raise this issue, please head to “My Switchovers” in your portal and create a support case for the correct switchover. Where possible, please provide an image of the meter on the day the read was taken. This will aid the team in resolving all issues as quickly as possible.

All commission payments are paid out 60 days in arrears. This is because the suppliers pay out commissions every 2 months. The supply must stay with a supplier for 90 days in order to receive the commission. Suppliers will not pay commission on any account which closes prior to the 90-day requirement. You can view commissions you are owed on ‘My Switchovers’ tab when you log in to your portal.

Yes, you can register a new Tenant if there is a prepaid/card meter at the property. Upload a Tenant switch as normal. Once you have completed your Tenant switch please head to “My Switchovers” and create a case on the switchover stating the type of meter at the property i.e. standard Electric Ireland card / prepaid meter or Prepay Power or Pinergy meter.

How to create a case from a switchover:

Debt on a previous utility bill remains with the person who was named on the account, not the property. It is the utility supplier’s responsibility to chase the previous tenant to repay the debt.
Where there is an outstanding debt on a utility bill at a property, a proof of ownership is required to prove that the owner is not responsible for any usage before the date of the owner’s registration.
What documents can be submitted for Proof of Ownership?
Registry of Deeds Folio
A bank statement showing that the customer is paying a mortgage on the property
A letter from the management company showing that you are being invoiced for service charges
House Insurance Policy with the customer’s name on it
Property Tax Bill with the customer’s name on it

When filling out a form to complete a switch, ensure all mandatory fields marked with an Astrix (*) are filled in. Please also make sure there are no spaces in the phone number field. If you are experiencing any further issues; contact support. Head to the “Support” section in your portal and create a case:

If you can’t login to your portal, try clearing the cookies on your internet browser. If you are still having trouble, contact support by email at support@propertybutton.io or by phone on 01 969 6091.

You should receive an email explaining that your switch has been uploaded successfully within eight business hours of uploading a switch. If your switch was not successful you will receive an email explaining why it was not successful. If you do not receive an email please contact support.
To contact support login into to your portal and create a new support case in “Support”:

To process a switch without a GPRN or MPRN, we will need the property address and serial number from the meter. Property Button’s recommended best practice is to take a picture of the property’s gas and electricity meters. This keeps a record of all reads, dates and meter numbers.
Where do we find the Serial Number of the Meter?
The serial number is located above or below the barcode on the meter.

The most efficient way to access support is through your portal. Log in to your portal and head to “Support”. You can contact the Support Team by creating a case. Click on the “Create New Case” button and provide the necessary details. Property Button will try to resolve your issue as quickly as possible, you can track the status of your issue, and you will have a record of this case in your portal:
To raise an issue about a recent switch, head to “My Switchovers” and create a support case on your switchover:
Alternatively, you can email support@propertybutton.io or call us on 01-9696091.

Yes, we accept Tenant and Landlord utility transfers with no bank details. To process a utility switch without bank details, log in to your the Letting Agent portal and upload a new Tenant or Landlord switch as normal, and skip any bank detail fields. Bank detail fields are not mandatory.

Tenants and Landlords have the option to opt into service offers with contracts. Property Button also provides service offers with no contract and no exit fees.

To get started, you will need to get set up with login details to your personal portal where you can start to upload new Tenant and Purchaser switches. To request a demo, or get set up with your free account please contact us here, or call us on (01) 969 6091.

Once a new Tenant or Purchaser switch is uploaded to Property Button through an Estate Agent portal, Property Button detects what utilities and residential services are available at a property through API look up. A welcome email is sent to the Tenant or Purchaser, where they can log in to their personal portal and browse all gas, electricity, broadband, TV, phone and bin services available at the property, and chose the services that suit their needs. They will receive a confirmation email from each supplier they choose.

Property Button is quicker, easier and more dependable than calling/emailing the utilities directly.

We ensure that utilities are switched out of the Landlord’s name and into the Tenant’s name on time, making sure Landlords don’t get landed with any unnecessary bills. Not only do we eliminate any utility issues for Letting Agents and Estate Agents, we also provide an alternative source of revenue for Agents, offering a commission for utilities switches through Property Button.

Property Button prevents a property from becoming de-energized by helping tenants set up their electricity and gas at the property at the right time, saving a tenant energy reconnection fees of up to €250.

Once a property is uploaded to our system, Property Button detects what gas, electricity, broadband, TV, phone and bin services are available at the property. A tenant can log in to their personal portal through our Welcome email where they can browse all services available at their property and get set up with their utilities and residential services in minutes. If a tenant does not login in to set up their utilities, Property Button will phone the tenant and assist them over the phone.

Any data or information sent to Property Button is securely encrypted. We are in full compliance with the Data Protection Laws of the UK and Ireland.

Property Button is a registered Data Controller in both the UK and Ireland under the relevant Data Protection Acts.

There is no charge to use our service.

Tenants can choose from a range of suppliers when setting up their gas, electricity, broadband, TV, phone, and bins.

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