Support Amplified with Property Button

Honest support from dependable people in a practical way 

Introducing our new customer support functionality

We are proud to announce the launch of our new customer support case functionality! Amplified support where and when our customers need it.

  • Simple dashboard with live case status’

  • Organized customer support workflows

  • Faster customer support response times

  • All cases and case responses in one place

  • Access anytime on any device

  • Mobile first technology

Download our support infographic

Our new support features and functionality 

Streamlined


All case communication stored in one place

Access


Instant access to all current and historic cases on the go

Case history


Browse all cases recorded at individual and account level

Case Status


Full transparency into the status of each support case

Simple Dashboard


Create, view, track, update and re-open support cases

Organized Workflow


Open a case against specific switches

Teamwork


View existing and/or historic cases raised at account and individual level

Reminders


Reminders sent for all open or unresolved cases

Case Creation Functionality

Within the Property Button portal:

  • Create new support cases
  • Create a case for a general query or a case for specific switch queries
  • Select from a list of common case reasons
  • Add a unique case subject & case description
  • Choose to upload documents to accompany your case

Support Case Dashboard

  • Filter for all open & closed cases
  • View your cases and/or those created by your colleagues (current & historic)
  • Obtain case information: case number, description, date & time created
  • View the live status of each case: New, With Property Button, With Supplier, With Customer, Needs Attention, Closed, Re-Open

Switch-to-Case functionality

  • Open or re-open a case for a specific switch
  • Respond or update a case by email or within the portal
  • View a list of all case responses and uploaded documents since case creation
  • Re-open previously closed cases within defined periods
  • Be reminded for cases with status “needs attention”

Follow our blog for updates on all of our new products and features.

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